宾馆酒店最常用英语单词及口语

    栏目:酒店英语  

宾馆酒店最常用英语单词及口语
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服务台常用词汇

management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
trxdyeller's cheque 旅行支票
pay (动)付款
fill (动)填写administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表

酒店服务常用英语口语

1. good morning/evening. Reservation. May I help you?

早上好/晚上好,这里是...酒店客房预订部,请问需要什么帮忙吗?

2. What can I do for you?

我能为您帮什么忙吗?

3. Hold on line, please. Could you please hold on?

请稍等(电话中) 请稍等,好吗?

4. Could you wait a minute, please?

请稍等,好吗?

5. Are you with a company?

您是公司预订吗?

6. May I know you departure date?

请问您的离店日期是哪天?

7. How long will you stay with us?

请问您住几天?

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