1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
1．自己要做什么事时，就使用May I ~
May I have your name, please?
May I have your check-out time, please?
May I see your passport, please?
May I know your nationality, please?
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
Could you write that down, please?
Could you draft the fax, please?
Could you hold the line, please?
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
Would you like to take a taxi?
Would you mind sitting here?
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan?
When would you like to have lunch?
What time would you like to eat?
Who would you like to contact?
Which kind of room would you prefer?
How would you like to settle your bill?
How long would you like to stay?
How many tickets would you like to buy?
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
Shall I draw you a map?
Shall I make the reservation for you?