1．May I have the room type, please? /What kind of room would you like to reserve?
2．What kind of room do you have?
?3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
4．How about your hotel’s location?
?5．Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
6．What’s the level of your hotel?
7．Our hotel is a five-star hotel.
8．How about your hotel’s facilities?
9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and ktv equipment。.
10．Which dates would you like to book? When will you check in and check out?
11．How long will you stay in our hotel?
12．Does your hotel have pick-up service?
13．Yes, please contact the concierge for details .
14．Can I get har bour view in your hotel?
15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.
16．What is your hotel’s website and email address?
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m.on that day.
19．I am sorry, no elit room is available./ All rooms are unavailable.
20．Does your company have contract with our hotel?
21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!
22．Please hold on for a moment, Mr Smith.
23．May I have your name, please?
24．I am sorry I beg your pardon.
25．Would you please speak more slowly?
26．I am sorry, I didn’t catch what you mean’t.
27．I would like to talk to someone in charge.
28．He has not come back yet.
29．She is in a conference now.
30．Would you like to call back later?
31．Thank you for waiting.
32．I’m not sure, sorry.
33．Are you following me, Sir?
34．Could you explain that a bit more?