客房部对客服务规范用语

    栏目:酒店英语  

1、good morning/afternoon/evening, Welcome to ××× Hotel
1、早晨好/中午好/晚上好,欢迎来×××酒店

2、Follow me please, This way please!
2、请跟我来,这边请

3、Wishing you have a pleasant stay!
3、祝您在这里住得愉快

4、Have a nise trip!
4、祝您旅途愉快!

5、good morning /afternoon /evening,Sir/madam, I’ll show your room, follow we please.
5、早晨好/中午好/晚上好/先生/女士,我带您去您的房间,请跟我来

6、How was your trip?
6、您旅途上还好吗?

7、Is there anything else I can do for you?
7、您还需要我做些什么吗?

8、good-bye, Mr/Mrs×××, I wish you have a pleasant stay.
8、再见,×××先生/女士,我祝您在这里住得愉快

9、Housekeeping, good morning/afternoon/evening, may I come in?
9、楼层服务,早上好/中午好/晚上好,我可以进来吗?

10、Thanks, I am sorry for disturbing! Have a nice afternoon/evening/etc.
10、谢谢,不好意思,打扰您了,午安/晚安/再见。

11、We have ××× restaurants,on××× floor(and ××× floor), we have ××× bars, one at the lobby, another by the swimming fool..
11、我有×××餐厅,×××在××层,××在××层,我们有×××酒吧,一个在大堂,另一个靠着游泳池。

12、Please follow me, I’ll show you the way to ×××.
12、请跟我来,我会指给您去那儿的路。

13、Please wait a minute, I’ll bring you the ×××
13、请稍等,我会马上拿给您×××。

14、Please wait a minute, I’ll inform our manager, we’ll get back to you immidately!
14、请稍等,我将通知我们经理,我们会马上答复您。

15、good morning/afternoon/evening, laundry service, I’m ×××, may I help you ?
15、早上好/中午好/晚上好,洗衣服务,我是×××,我能为您做些什么?

16、Please put your laundry bag in your room, we will pick it up soon.
16、请把洗衣袋放在房间内,我们马上去拿。

17、good morning/afternoon/evening, laundry service, I’m coming for bidcing up your laundry bag.
17、早上好/中午好/晚上好,洗衣服务,我来取您的洗衣袋。 

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