前厅英语培训教程

    栏目:酒店英语  

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前厅部英语培训教程 ? 1.?迎接客人 ? good?morning? good?afternoon? ?good?evening ? ? I’m?glad?to?meet?you.????很高兴见到您 2.?提供帮助 May?I?help?you?(比较委婉) Can?I?help?you? What?can?I?do?for?you? Is?there?anything?I?can?do?for?you? ? 3.?询问姓名、房间号、电话等情况时 May?I?have?your?name??How?to?spell? May?I?have?your?room?number? May?I?have?your?telephone?number? ? 4.?表示祝愿 Have?a?nice?day?with?us.?(祝您在我们酒店居住愉快) Enjoy?your?stay?with?us.? Have?a?pleasant?journey.?/Have?a?good?trip.(祝您旅途愉快) ? 5.?客人离店时 ??? Thank?you?for?coming.????谢谢您的光临。 We?hope?to?see?you?again.?希望再次见到你。 Welcome?to?our?hotel?again. We?are?looking?forward?to?your?arrival.(我们期待着您的到来) We?look?forward?to?seeing?you?soon. ? 6.?听不清对方的话时 I’m?sorry,?I?don’t?understand.????对不起,我没有听懂。 I’m?sorry,?would?you?speak?slowly?????对不起,您可以讲慢一些吗? ?I’m?sorry,?I?didn’t?hear?clearly,?would?you?repeat?it???对不起,我没有挺清楚你能在重复一遍吗?? I’m?sorry,?I?beg?your?pardon?????对不起,请您再说一遍好吗? ? 7.?请稍等时 Just?a?moment/minute?,?please?.?请稍等。 Wait?a?moment?/minute?,please?. Hold?on?,please.(别挂断) Hang?on,please. ? 8.?对客人等候表示歉意 ??Sorry?to?keep?you?waiting,?I’ve?got?it.????对不起,让您久等了,我找到了 ??????????(have?you?waiting) ? 9.?感谢与回答 Thank?you.???????????????????????? Thanks. Thank?you?very?much. That’s?very?nice?of?you. You’re?welcome. It’s?my?pleasure.???????不客气。 ?Not?at?all?.? Don’t?mention?it.? 10.?电话用语 注意:(接电话人自我介绍时不能说“I?am?……而要用this?is?......speaking.”??问对方是谁时不能说“who?are?you?而要说who?is?this??”) ??如:---good?morning?,this?is?Tom?speaking?,who?is?speaking? 前台英语 11.?Do?you?have?a?reservation??/Have?you?a?reservation?????请问您有预订吗? 12.?May?I?have?your?name?????我可以知道您的名字吗? 13.?Mr.?Wang,?Just?a?moment?please.?I’ll?check?the?computer.????王先生请稍等,我查一下电脑。 14.??Sorry?to?keep?you?waiting,?I’ve?got?it.????对不起,让您久等了,我找到了。 15.??May?I?have?your?passport,?please?????我可以看一下您的护照吗? 16.??Please?fill?in?the?registration?form???Thank?you.????请您填写一下登记单好吗?谢谢。 17.??What?method?of?your?payment,?by?credit?card?or?in?cash???? 我可以知道您的付款方式吗?是用信用卡还是用现金? 18.??May?I?have?it?for?imprint,?please?????我可以为您刷卡吗? 19.??Please?sign?your?name?here.????请您在这里签字。 20.??May?I?have?some?deposit??????您可以付一些预付金吗? 21.??This?is?your?welcome?card?and?key?card,?your?room?number?is?203?on?the?2?floor,?our?Bellboy?will?show?you?to?your?room. ?这是您的欢迎卡和钥匙卡,您的房号是203,位于2层,我们的行李员将带您进入房间。 ? 总机英语 ? 22.?We?have?standard?room,?deluxe?room,?suite?room?and?so?on.?Room?rate?is?528?RMB?including?fifteen?percent?service?charge,?what?kind?of?room?do?you?like? 我们酒店有标准间、豪华间、套房等等,标准间房价是528元,包括15%的报务费,请问,您喜欢哪种类型的房间呢? 22.??What?about?your?arrival?and?departure?dates?????我可以知道您到达及离店的日期吗? 23.?May?I?have?your?name??How?to?spell??Thank?you.????我可以知道您的名字吗,怎样拼写?谢谢。 24.?I’m?sorry,?sir/madam.?The?line?is?busy,?would?you?please?call?back?later?or?leave?a?message? 对不起先生/小姐。电话占线,您是稍后再拔还是需要留言呢? 25.?I’m?sorry,?sir/madam.?There?is?no?answer.????对不起先生/小姐,电话没有人接。 26.?May?I?have?your?room?number?and?wake-up?call?time?????我可以知道您的房号和叫醒时间吗? 27.?Mr.?Wang?your?room?number?is?203?and?your?wake-up?call?is?at?six?o’clock.?Is?that?right??Have?a?good?night. 王先生,您的房号是203,叫醒时间是早上六点,是这样吗?祝您晚安。 28.?good?morning,?Mr.?Wang.?This?is?your?wake-up?call?at?six?o’clock.?Have?a?nice? day.?早上好王先生,这是您的叫醒电话,祝您愉快。 29.?I’m?sorry,?sir/madam.?I’m?afraid?the?number?is?would?check?it?again? 对不起先生/小姐,恐怕您这个号码是错误的,您可以再核对一下吗? 30.?May?I?transfer?your?call?to?Sales?Department?????我可以帮您把电话转到销售部吗? 31.?One?moment?please,?I?will?transfer?your?call?to?the?reception?to?check?for?you. 请稍等,我帮您把电话转到前台查询一下。 32.?Our?hotel?telephone?number?is?4638855.Located?in?ZhongYang?Avenue,??Paoli?District.?Harbin?China?150001. 我们酒店的电话号码是4638855,位于南岗区中央大街,邮编是150001。 33.?Excuse?me,?whom?do?you?want?to?call?????请问,您打电话找哪一位? 34.?I?tired?several?times?to?call,?but?there?is?no?answer.????我打了几次,但是都没有人接电话。 35.?xcuse?me,?where?are?you?calling?from?????请问,您从哪里打来电话? Who?is?speaking?????请问您是哪一位? 36.Someone?is?speaking.????有人在讲话。 37.Is?there?anything?I?can?do?for?you?????您还需要其它帮助的吗? 38.We?are?open?daily?from?8:00?am?to?9:00?pm.????我们的营业时间是从早上8:00到晚上9:00。 39.I’m?sorry,?our?computer?is?out?of?order.(is?not?work)????对不起,我们的电脑出障了。

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